Return Policy

We guarantee that all our items are as described and shown in pictures. Your 100% satisfaction is our most important goal however if a refund is desired, please read the following carefully:

- The merchandise must be returned in its original packaging and original condition within 7 days of receipt shown on carriers tracking information page.

- Please DO NOT send the package back to us before receiving the Return Authorization Number.

- All refunds are subject to 15% restocking fee.

- After the merchandise arrives in its original condition, we will refund you the item price minus 15% restocking fee and shipping and handling costs.

- If you place your order during "FREE SHIPPING" promotion and decide to return the merchandise, we will deduct $25 from your total and refund the remaining balance (Continental US buyers only).

- The buyer is responsible for the return shipping cost. We recommend to purchase insurance and ship with reliable carriers.

- If the merchandise arrives damaged, it is the customer's responsibility to file a damage claim with the carrier.

- If the returned merchandise is not in its original package or seems used, we will not be able to refund your payment.

- Rush orders are on-refundable under any circumstances.

- Customized orders are non-refundable under any circumstances. Slightest change in the design is considered customized.

- E-mail us at info@lilyofangeles.com.

- Include the invoice number in the email.

- You'll receive an email with a "Return Authorization Number".

- After receiving the "Return Authorization Number", carefully repackage the product, the same way you received it.

- Clearly right the return address and "Return Authorization Number" on the shipping box.

- After receiving the returned package we'll inspect the contents for wear and damage.

- If the product/s is/are not damaged and we do not see any sign of use, we will process the refund within 48 hours.

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Please return the package to:

Lily of Angeles, Inc.

22706 Aspan Street

Suite 500

Lake Forest, CA 92630

Tel.: (949) 679-5633

E-mail: info@lilyofangeles.com