Return Policy
We guarantee that all our items are as described and shown in pictures. Your 100% satisfaction is our most important goal however if a refund is desired, please read the following carefully:
---- TERMS AND CONDITIONS:- The merchandise must be returned in its original packaging and original condition within 7 days of receipt date shown on carriers tracking information page.
- Please DO NOT send the package back to us before receiving the Return Authorization Number.
- All refunds are subject to 15% restocking fee.
- After the merchandise arrives in its original condition, we will refund you the item price minus 15% restocking fee and shipping and handling costs.
- If you place your order during "FREE SHIPPING" promotion and decide to return the merchandise, we will deduct $25 from your total and refund the remaining balance (Continental US buyers only).
- The buyer is responsible for the return shipping cost. We recommend to purchase insurance and ship with reliable carriers.
- If the merchandise arrives damaged, it is the customer's responsibility to file a damage claim with the carrier.
- If the returned merchandise is not in its original package or seems used, we will not be able to refund your payment.
- Rush orders are on-refundable under any circumstances.
- Customized orders are non-refundable under any circumstances. Slightest change in the design is considered customized.
---- RETURN INSTRUCTIONS:- E-mail us at info@lilyofangeles.com.
- Include the invoice number in the email.
- You'll receive an email with a "Return Authorization Number".
- After receiving the "Return Authorization Number", carefully repackage the product, the same way you received it.
- Clearly right the return address and "Return Authorization Number" on the shipping box.
- After receiving the returned package we'll inspect the contents for wear and damage.
- If the product/s is/are not damaged and we do not see any sign of use, we will process the refund within 48 hours.
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Please return the package to:
Lily of Angeles, Inc.
22706 Aspan Street
Suite 500
Lake Forest, CA 92630
Tel.: (949) 679-5633
E-mail: info@lilyofangeles.com
