Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
ABOUT THIS ITEM:
This wedding flower package is made with natural Sola flowers, Red and Ivory Roses, Mini Roses, Beli Flowers, Dried Baby's breath, Faux Greenery and Faux Berries. The handle is decorated with Burlap ribbon. Other pieces match bride’s bouquet. Bride’s bouquet's shown is the 10" size.
ABOUT SOLA FLOWERS:
Sola wood flowers are made from Shola plant. Each individual sola wood flower is handmade.
The natural color is ivory, but they can be dyed in any color. It is 100% biodegradable, Eco-Friendly, sustainable material and Long-Lasting.
Since each sola flower is handmade, no two will look exactly the same. You should expect to have small variations in shape and size.
The flowers you receive might have brown veining or small holes since the flowers are made from plants, This is not due to the dying process.
NOT YOUR COLORS?
They can be customized to any color palette you need OR purchased as is, in the colors shown :) If you like the shape and style of this bouquet, but need different colors, please see our color chart and specify the color you want in the "Note To Seller" section at the check-out.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
■ As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
■ When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
■ If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
■ As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and:
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
■ Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
■ Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
■ Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
■ Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
■ Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
■ Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
■ Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Mehdi Sahrai, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
Alternately, you may mail me at:
Lily of Angeles, Inc.
22706 Aspan Street
Lake Forest, CA 92630
Q- I don’t need 17 pieces can I change quantities?
A- Yes, please email us your quantities and we will reply with a quote.
Q- I need to customize my set?
A- You may fully customize your bouquets, you just need to take a look at all our models and find the ones that have your colors/flowers. Then let us know the model number and what you like in there. For example: “RED LILIES” in model “X”, “WHITE ROSE” in model “Y” and “BLUE” ribbon in model “Z”.
Here is the link to our store:
Please note simple color customization (like changing ribbon) will be done at no extra charge but depending on how complicated your customization is, there will be 15% to 75% customization fees added to your total.
Q- How does the customization work and how do I order it since it is different from the original listing?
A- You give us all information about your customization. We will reply with a quote. After we finalize all details, we will create a special listing describing all pieces with your specifications and send you the link to place your order.
Q- How can I make sure the colors match my colors?
A- We can send you sample petals free of charge, just need the model number and your address. Please note, we cannot send sample for real touch and some other specialty flowers, like Calla Lilies, Orchids, etc...
Q- Can I send you a photo to duplicate for me?
A- No, we prefer not to duplicate someone else's design.
Q- Can you make a sample of my customized order and send me a photo before I place my order?
A- No, unfortunately we cannot start making a custom set before the order is placed.
Q- What is a Reserved Listing?
A reserved listing is a web page that we create especially for you, it will explain exactly how your flowers will be made and quantities will be your quantities. NOTE: Photos will not show your flowers; only the description will explain how your flowers will be made.
Q- Do you have any ready to ship bouquets?
A- No, all our products are made to order and we do not have any ready to ship product.
Q- Can you make a larger bouquet for me?
A- Technically we have no problem to make larger bouquets however we do not suggest doing it. We have made several size bouquets 11" up to 15" but to be honest, they lose their elegance and a few of the buyers were not happy to have done this.
Q- Can I order matching decoration pieces?
A- Yes, we make decoration pieces with matching flowers and colors.
Q- Can I order additional pieces in a later date?
A- As long as we still have your flowers in our inventory we have no problem to make additional matching pieces for you.
Q- Do I get a tracking number?
A- Yes, as soon as we ship your package the tracking info will be emailed to you.
Q- Do you ship internationally?
A- Yes, we ship worldwide and use extra heavy duty boxes (double wall).
Q- What is the shipping method for international shipments?
A- USPS Priority Mail; usually takes 6 to 10 business days.
Q- I am not in the US, do I have to pay taxes or duty fees?
A- We are not aware of all countries tax and custom/duty regulations, please inform yourself through your local authorities before placing your order.
Q- How do you pack your products?
A- Each piece is individually wrapped in tissue paper and packed in large enough boxes to avoid getting squeezed during the shipment.
Q- Is any assembly required after we receive your products?
A- No, all our products are complete and you can use them as soon as they are out of the box.
Q- How long can I store your flowers?
A- We use high quality artificial that you can store for a long time as long as they are not exposed to direct sunlight, excessive heat or extreme humidity.
Q- Can I call you on the phone to place my order?
A- We prefer to communicate via emails since this is the best way to keep track of our communications and avoid mistakes
Q- I need my order earlier, do you do rush orders?
A- Please let us know when you need them and we will tell you if it is possible and also the additional rush charge, if any. Please contact us before buying if you need to rush your order. We do not offer rush processing for all models.