Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Privacy policy

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

    This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. Nathan should then go on to include information on the following:
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    Information I Collect

    To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
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    Why I Need Your Information and How I Use It

    I rely on a number of legal bases to collect, use, and share your information, including:

    ■ As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

    ■ When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

    ■ If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

    ■ As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:

    1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and:

    2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
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    Information Sharing and Disclosure

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

    ■ Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

    ■ Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

    ■ Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

    ■ Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
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    Data Retention

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
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    Transfers of Personal Information Outside the EU

    I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
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    Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

    ■ Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

    ■ Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

    ■ Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

    ■ Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
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    How to Contact Me

    For purposes of EU data protection law, I, Mehdi Sahrai, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sean@lilyofangeles.com.

    Alternately, you may mail me at:
    Lily of Angeles, Inc.
    23192 Alcalde Dr
    Suite F
    Laguna Hills, CA 92653

    Frequently Asked Questions

    Custom and personalized orders

    Q- I don’t need 9 pieces can I change quantities?
    A- Yes, please email us your quantities and we will reply with a quote.
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    Q- I need to customize my set?
    A- You may fully customize your bouquets, you just need to take a look at all our models and find the ones that have your colors/flowers. Then let us know the model number and what you like in there. For example: “RED LILIES” in model “X”, “WHITE ROSE” in model “Y” and “BLUE” ribbon in model “Z”.

    Here is the link to our store:
    https://www.etsy.com/shop/LilyOfAngeles/items

    Custom and personalized orders

    Q- How does the customization work and how do I order it since it is different from the original listing?
    A- You give us all information about your customization. We will reply with a quote. After we finalize all details, we will create a special listing describing all pieces with your specifications and send you the link to place your order.
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    Q- Can I send you a photo to duplicate for me?
    A- No, we prefer not to duplicate someone else's design.

    Custom and personalized orders

    Q- Can you make a sample of my customized order and send me a photo before I place my order?
    A- No, unfortunately we cannot start making a custom set before the order is placed.
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    Q- Do you have any ready to ship bouquets?
    A- No, all our products are made to order and we do not have any ready to ship product.

    Custom and personalized orders

    Q- Can you make a larger bouquet for me?
    A- Technically we have no problem to make larger bouquets however we do not suggest doing it. We have made several size bouquets 11" up to 15" but to be honest, they lose their elegance and a few of the buyers were not happy to have done this.
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    Q- Can I order additional pieces in a later date?
    A- As long as we still have your flowers in our inventory we have no problem to make additional matching pieces for you.

    Shipping

    Q- Do I get a tracking number?
    A- Yes, as soon as we ship your package the tracking info will be emailed to you.
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    Q- Do you ship internationally?
    A- Yes, we ship worldwide and use extra heavy duty boxes (double wall).
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    Q- What is the shipping method for international shipments?
    A- USPS Priority Mail; usually takes 6 to 10 business days.
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    Q- I am not in the US, do I have to pay taxes or duty fees?
    A- We are not aware of all countries tax and custom/duty regulations, please inform yourself through your local authorities before placing your order.

    Gift wrapping and packaging

    Q- How do you pack your products?
    A- Each piece is individually wrapped in tissue paper and packed in large enough boxes to avoid getting squeezed during the shipment.
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    Q- Is any assembly required after we receive your products?
    A- No, all our products are complete and you can use them as soon as they are out of the box.

    Communication and Rush orders

    Q- Can I call you on the phone to place my order?
    A- We prefer to communicate via emails since this is the best way to keep track of our communications and avoid mistakes
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    Q- I need my order earlier, do you do rush orders?
    A- Please let us know when you need them and we will tell you if it is possible and also the additional rush charge, if any. Please contact us before buying if you need to rush your order. We do not offer rush processing for all models.

    Legal imprint